Engagement Management
- Engagement Manager's Toolkit: Enrollment
- Why Do People Resist Engaging?
- Promotional vs. instructional
- The Authoritative Voice
- Player Personas
- Engagement Manager's Toolkit: Engagement
- Being an Engagement Manager
- Engagement Management
- Sympathy VS Empathy
- Ideas to Engage Players in Live Challenges
- Feedback / Survey / Interview Questions
- Benefits of this Engagement Format