Feedback / Survey / Interview Questions
Here are some survey and interview questions that you can send to your learners to capture feedback on the usefulness of the Program.
SURVEYS
Examples of questions to include:
- Did you think about [the subject matter] MORE as a result of the app? [answer choices range from Not at All to Much More – 1 – 5]
- What is one thing you did differently because of engaging in the app?
- Did engaging in the app take a lot of your time? [answer choices range from Not at All to Too Much Time]
- Would you like to have other learning subjects delivered in this format?
- Did you find the app challenge a fun way to engage with learning?
- Did answering the app questions take up a lot of time?
- How was the cadence for you? Was the number of questions delivered each today too much or not enough? [answer choices are Too Much / Not Enough / Just About Right]
- Was this format helpful to you in reinforcing concepts about (insert subject matter)?
- Do you feel confident in your knowledge of the subject matter?
- Do you feel confident in using what you've learned from the app?
- Anything else you'd like to share?
NOTE: There may be other questions to add which point to CONFIDENCE around targeted HABITS for that customer.
INTERVIEWS
Request interviews, in this order:
1. Request permission from supervisor of participants, if needed
2. Send a message to participants to request a 15-minute interview online
3. Send a follow-up message 2 – 3 days later
4. Make personal requests by phone or in person to select participants
Here are template messages for interview requests -- it is recommended these three touchpoints are done within a 7-day period:
Participant Interviews invitation:
1st send: Did you know you're part of a groundbreaking program for supporting you in the flow of work? It's coming to you through your use of the App. I invite you to have a 15-minute call with me about your experience of using the app. If you accept, will any of the following times work for you?
2nd send: Your feedback is valuable so we can deliver the most useful support for you in the flow of your work. Can you be available at any of these times for a 15 minute interview about your experience with the App?
3rd outreach: make calls, send chat/text, or visit the person to make the request, to get an accept or decline.
Customer Interviews invitation:
1st send: Your organization is supporting its people in the flow of work using a groundbreaking approach: actionable nudges delivered through the App. I invite you to have a 15-minute call with me about your experience of using the technology. If you accept, will any of the following times work for you?
2nd send: Your feedback is valuable so we can deliver the most useful support for your people in the flow of your work. Can you be available at any of these times for a 15-minute interview about your experience with performance support using the App?
3rd outreach: make calls, send chat/text, or visit the person to make the request, to get an accept or decline.
Example of a participant interview, where the participant was asked:
- 1.What was your experience with the Program/Challenge?
- 2.What is an example of one nudge that made a difference?
- 3.Did you review the "Learn More" pages and video snips?
- 4.How was the install process for you?
- 5.How do you see the institution engaging with the app?
- 6.How about navigating the app?
- 7.And what the about the number/frequency of questions?
- 8.Did the prizes matter to you?
- 9.Are you competitive?
- 10.Did you talk about it with others?
- 11.More? Or was that enough?